Job Description – Regional Manager
Company: Oil Changers Inc.
Location: Austin, Texas
Job Summary:
Oil Changers Inc. is seeking a dedicated Regional Manager for the Austin, Texas metropolitan area. The ideal candidate will have a minimum of two years of related experience in the automotive service and management field, ensuring compliance with company policies and procedures, maintaining high-quality service standards, and fostering a positive work environment. This position offers a competitive salary of $65,000 to $95,000 yearly, with potential bonuses based on performance, as well as insurance, dental, and other benefits upon probation completion.
Reporting Relationship:
The Regional Manager reports directly to the Territory Business Director.
Duties and Responsibilities:
- Design, develop, and implement strategic and financial plans to maximize profitability.
- Monitor key operating statistics to identify opportunities for financial improvement.
- Lead by fostering transparent and effective communication from top to bottom, ensuring that all levels of the organization are aligned and informed.
- Achieve company goals by maximizing location manager and employee performance through coaching and performance management.
- Recruit, develop, and retain location managers and staff, ensuring compliance with company training standards.
- Maintain a team environment through empowerment, recognition, trust, and respect.
- Promote business growth by identifying marketing opportunities and executing marketing programs.
- Ensure compliance with corporate policies, federal, state, and local laws and regulations.
- Greet customers and communicate clearly and professionally any changes in repairs that would affect cost and/or delivery expectations.
- Handle customer complaints and ensure high-quality service.
- Establish and maintain customer follow-up programs to confirm customer satisfaction with their service experience.
- Ensure top-notch service during oil changes and maintenance tasks while encouraging regular service return visits.
- Complete weekly quality assurance inspections and review paperwork submitted by shop staff.
- Perform maintenance checks and assure tools and supplies availability.
- Understand the computer system and assure full utilization for daily operations.
- Train managers in ordering procedures and inventory control.
- Develop fleet lead account identification process and fleet acquisition plan.
- Make recommendations for improving production methods and equipment performance.
- Understand and ensure compliance with manufacturer warranty and policy procedures.
- Recruit, hire and motivate qualified team members. Assist the development and mentor team members to support regional leadership.
- Provide technical support for managers and team members when necessary.
- Schedule technicians for daily repair work that match their skill level to ensure quality as well as scheduling off time.
- Ensure that all employees receive appropriate company training.
- Review and approve weekly store schedules.
Qualifications:
- Two or more years of experience in the automotive industry and management field. Must have experience managing multi units.
- Strong leadership, communication, and organizational skills.
- Ability to recruit, train, and develop a diverse team of employees.
- Valid driver’s license with a clean driving record, must meet the insurability guidelines set forth by the insurance carrier.
- Ability to maintain a satisfactory customer ranking and increase sales.
- Must have a reliable vehicle for daily use and be able to travel from store to store.
Physical Capabilities:
- Manual dexterity for handling tasks.
- Ability to stand, walk, lift, and drive as necessary.
- Visual and auditory acuity required for job duties.
Work Environment:
- Exposure to moving mechanical parts, chemicals, and moderate noise levels.
Benefits:
- Health insurance, dental and vision
- Ancillary Benefit Options
- Flexible spending account/Health savings account
- 401(k) with matching
- Paid time off/Sick time
- Employee discount
- Gas card/car allowance
- Potential Bonuses
Oil Changers Inc. is an Equal Opportunity Employer.
This job description encompasses the responsibilities, qualifications, and physical requirements for the position of Regional Manager at Oil Changers Inc. Note that the employee may be required to perform additional duties as requested by management.